Terms of Use and Online Purchase Terms

NAILINFINITY TERMS OF USE AND ONLINE PURCHASE POLICY

Date of Publication: August 22, 2026.
Effective as of: September 27, 2026.

1. GENERAL PROVISIONS

1.1. These NAILINFINITY Terms of Use and Distance Selling Terms (hereinafter referred to as the “Terms”) govern the use of the NAILINFINITY Websites, the ordering of Goods and Services, the conclusion of distance sales contracts, payment, delivery, receipt, right of withdrawal, non-conformity of Goods, warranties, service, complaint handling, and other provisions related to the legal relationship between NAILINFINITY and the Buyer.

1.2. The seller of goods, the service provider, and the operator of the NAILINFINITY online store are:

SIA NAIL infinity
Registration No. 40203128148
VAT Registration No. LV40203128148
Registered address: Brīvības iela 174A–8, Riga, LV-1012, Latvia
e-pasts: info@nailinfinity.eu
Phone: +371 26226611

hereinafter referred to as the Seller or NAILINFINITY.

1.3. These Terms apply to the online stores and domains managed by NAILINFINITY, including:

• www.nailinfinity.eu;
• www.nailinfinity.com;
• www.nailinfinity.lt;
• www.nailinfinity.ee;
• the language, country, and regional versions of these websites;
• other NAILINFINITY domains or subdomains managed by SIA NAIL infinity on which these Terms are published,

hereinafter collectively referred to as the “Website ” or “NAILINFINITY Websites.”

1.4. If, for a specific transaction on a NAILINFINITY domain, the Seller is a different legal entity, the seller information and published terms and conditions provided by that legal entity on the Website shall apply to the transaction in question.

1.5. These Terms and Conditions apply to both Consumers and B2B Buyers, except for provisions that, by their nature or pursuant to applicable laws and regulations, apply only to Consumers or only to B2B Buyers.

1.6. In these Rules:

• Buyer – a natural or legal person who places or intends to place an Order;
• Consumer —a natural person who purchases a good or service for purposes unrelated to their economic or professional activities;
• B2B Buyer – a person who purchases a good or service for the purposes of their business or professional activities;
• Product – a product offered by NAILINFINITY, including, where applicable, a product with digital elements;
• Order – An order for goods or services placed by the Buyer on the Website or in another manner accepted by NAILINFINITY;
• Contract – a purchase, distance, or other relevant contract concluded between NAILINFINITY and the Buyer;
• Delivery service provider —a courier, postal service, parcel locker, express mail, freight, or other logistics service provider.

1.7. The consumer is entitled to all mandatory consumer rights set forth in applicable laws and regulations, regardless of whether they are fully reproduced in these Terms and Conditions.

2. CONTRACT DOCUMENTS AND THEIR INTERRELATIONSHIP

2.1. These Terms and Conditions constitute the main document of the NAILINFINITY distance sales contract.

2.2. The following constitute an integral part of these Regulations with respect to the relevant matters:

• NAILINFINITY Shipping Terms;
• NAILINFINITY Terms and Conditions Regarding the Exercise of the Right of Withdrawal;
• NAILINFINITY Warranty, Product Nonconformity, Service, and Repair Terms and Conditions.

2.3. With regard to delivery, the NAILINFINITY Terms of Delivery apply as special provisions.

2.4. With regard to the right of withdrawal, the NAILINFINITY Terms and Conditions regarding the exercise of the right of withdrawal apply as special provisions.

2.5. For issues related to product nonconformity, commercial warranties, diagnostics, service, and repairs, the NAILINFINITY Warranty, Product Nonconformity, Service, and Repair Terms and Conditions apply as special provisions.

2.6. Any specific terms and conditions regarding a particular Product or transaction set forth on the Product page, in the Order, or in an individual written offer shall apply in conjunction with these Terms.

2.7. A provision that has been individually and unambiguously agreed upon with the Buyer regarding a specific matter shall prevail over the general provisions of these Terms and Conditions, to the extent that such an agreement is legally permissible.

2.8. If there is a conflict between the various NAILINFINITY Contract documents, the provision that is most specific to the matter at hand shall apply, provided that it does not limit the Consumer’s mandatory rights.

2.9. The NAILINFINITY Delivery Rates constitute a separate, subject-to-change informational pricing document. The delivery price specified prior to the conclusion of the Agreement or individually confirmed by the Buyer shall be binding for a specific Order.

2.10. The NAILINFINITY Service and Repair Price List is a separate document setting forth the current prices for paid services and does not, in and of itself, alter the terms of the original Purchase Agreement for the Goods.

2.11. Information regarding a specific Product’s commercial warranty, serial number, manufacturer’s service, or other after-sales terms and conditions may be provided in a separate Product warranty and service information document. Any specific commercial warranty commitment included therein is binding in accordance with its terms.

2.12. NAILINFINITY provides the Consumer with the NAILINFINITY Withdrawal Form required by law, which is available for download in the NAILINFINITY Terms and Conditions Regarding the Exercise of the Right of Withdrawal. The Consumer is not required to use the withdrawal form—the right of withdrawal may also be exercised by means of any other unambiguous statement indicating the decision to withdraw from the Contract.

2.13. The NAILINFINITY Privacy Policy and Cookie Policy are separate documents regarding the processing of personal data and the transparency of the Website’s technology. Consent to the Privacy Policy is not, in and of itself, a prerequisite for the processing of personal data necessary for the performance of a contract or for the fulfillment of another legal basis.

3. PRODUCT INFORMATION

3.1. NAILINFINITY strives to provide accurate and up-to-date information on the Products on the Website, including their essential characteristics, price, contents, availability, and, where applicable, restrictions on use or transportation.

3.2. Product images are for informational purposes only. Minor visual differences that do not affect the essential characteristics of the Product or its conformity with the Agreement may occur, for example, due to monitor settings, updates to packaging design, or minor visual changes made by the manufacturer.

3.3. If the color, size, model, configuration, version, or any other characteristic of a specific Product is essential to the Buyer’s choice, the Buyer must select the appropriate option when placing the Order.

3.4. If the Product is subject to specific manufacturer’s instructions regarding professional use, safety, storage, sterilization, maintenance, or other matters, the Buyer must comply with them.

3.5. The designation “for professional use” or a similar classification of the Product does not, in and of itself, preclude the Consumer’s mandatory rights if the specific transaction is, by its nature, a Consumer transaction.

3.6. If obviously incorrect information, prices, or technical details are inadvertently published on the Website, NAILINFINITY reserves the right to correct them for future Orders.

3.7. If an obvious error is discovered after the Order has been submitted but before the Contract is concluded, NAILINFINITY will notify the Buyer and may offer to process the Order with the correct information or to cancel the Order.

3.8. After the Agreement is concluded, NAILINFINITY shall not unilaterally amend the specific provisions of the Agreement, except in cases provided for by law or in the Agreement.

4. INFORMATION ON LEGAL RIGHTS, DURABILITY, DIGITAL ELEMENTS, AND REPAIRABILITY

4.1. The consumer has the legal right to file a claim regarding a Product that does not comply with the terms of the Contract within two years from the date of delivery of the Product.

4.2. If the manufacturer, NAILINFINITY, has provided the information required by law regarding the commercial warranty offered by the manufacturer at no additional cost with respect to the durability of the Product, which applies to the entire Product and exceeds two years, NAILINFINITY shall provide this information to the Consumer in the manner prescribed by law.

4.3. If the Product contains digital elements, digital content, or a digital service, and the manufacturer or service provider, NAILINFINITY, has provided the relevant information, the Consumer is informed of the minimum period or specific date until which software updates will be provided.

4.4. If a repairability index applies to a specific Product, NAILINFINITY provides the information regarding this index as required by law.

4.5. If the repairability index does not apply to a specific Product and the manufacturer, NAILINFINITY, has provided the relevant information, NAILINFINITY shall, if required by law, provide information regarding:

• Availability of spare parts necessary to maintain product compliance;
• their approximate costs;
• procurement procedure;
• repair restrictions;
• the availability of maintenance and repair instructions.

4.6. Information that is required by law to be provided immediately before placing an Order is provided on the relevant Product page, in the shopping cart, at checkout, or at another stage of the Order process. These Terms do not replace the specific information that must be provided for a particular Product or Order.

5. PLACING AN ORDER

5.1. The buyer selects the Product, the desired option, quantity, delivery method, and other selections required to place the Order.

5.2. Before submitting the Order, the Buyer has the opportunity to review and, if technically possible, correct the information entered.

5.3. The buyer is responsible for the accuracy of the information provided in the Order.

5.4. The buyer must provide accurate information sufficient for the fulfillment of the Order, including the recipient’s details, contact information, delivery address, and, if applicable, the details required for the invoice.

5.5. If the Buyer places an Order on behalf of another person, the Buyer must be authorized to provide the relevant information and arrange for the designated person to receive the Product.

5.6. Submission of an Order constitutes the Buyer’s offer to enter into a Contract for the Goods or services specified in the Order, in accordance with the terms and conditions applicable at the time the Order is placed.

6. CONCLUSION OF THE AGREEMENT

6.1. The display of products on the Website generally constitutes an invitation to the Buyer to place an Order, unless otherwise expressly stated in the specific offer.

6.2. After submitting an Order, the Buyer may receive an automatic notification confirming receipt of the Order.

6.3. An automated technical notification regarding receipt of an Order shall not, in and of itself, be deemed an unconditional acceptance of the Order, unless otherwise explicitly stated in the notification or during the Order process.

6.4. The Agreement shall be deemed concluded when NAILINFINITY unequivocally confirms acceptance of the Order or begins fulfilling the Order by shipping the Goods, whichever occurs first, unless a different procedure for concluding the Contract is explicitly specified in the particular transaction.

6.5. The issuance of a prepayment invoice does not in and of itself constitute an indefinite reservation of the Goods and shall not be deemed an unconditional obligation on the part of NAILINFINITY to hold the Goods for the payment term specified in the invoice or in these Terms and Conditions.

6.6. If payment for the Order was made before NAILINFINITY’s final acceptance of the Order and it is objectively impossible to fulfill the Order, NAILINFINITY shall notify the Buyer thereof and refund the payment received for the unfulfillable portion of the Order without undue delay.

6.7. After the Agreement has been concluded, its essential terms may be amended only by mutual agreement of the parties or in another legally permissible manner.

7. PRICES

7.1. Product prices on the Website are listed in the Website's currency.

7.2. Before placing an Order, the consumer is shown the final price of the Product, including applicable taxes, unless otherwise provided by law.

7.3. Delivery, postage, customs, unloading, handling, installation, or other additional costs are listed separately if they are not included in the price of the Goods.

7.4. If it is objectively impossible to calculate a particular cost precisely in advance, the Buyer shall be provided, prior to the conclusion of the Agreement, with information regarding such a potential charge or the principle for its calculation to the extent required by law.

7.5. The price that the Buyer sees and confirms before placing an Order is binding for that specific Order, except in cases of obvious errors prior to the conclusion of the Contract.

7.6. The terms and conditions for discounts, coupons, and promotions apply in accordance with the terms of the specific offer.

7.7. If a specific discount, coupon, or offer is not indicated as being combinable with other discounts, NAILINFINITY may not allow the simultaneous use of multiple discounts.

7.8. Future changes in delivery rates or other prices do not alter the price confirmed in an Agreement that has already been concluded.

7.9. For B2B transactions, tax treatment may vary depending on the country of supply, the buyer’s status, VAT registration, and applicable tax laws and regulations.

8. PAYMENTS, PREPAYMENT INVOICES, AND RESERVATION OF GOODS

8.1. NAILINFINITY The payment methods available on the website are listed during the checkout process.

8.2. For certain Orders, NAILINFINITY may offer or require payment via a prepayment invoice.

8.3. If the Buyer is sent a prepayment invoice and no other due date is specified in the invoice or in a separate written agreement, the invoice must be paid within 3 calendar days of the date it was sent.

8.4. Items for which a prepayment invoice has been issued are reserved for the Buyer until the end of the applicable 3-calendar-day payment period, unless another deadline has been specified in writing.

8.5. A payment is considered received when the funds have been credited to the account specified by NAILINFINITY or when NAILINFINITY has received confirmation from the relevant payment service provider that the payment was successful.

8.6. If payment is not received by the specified due date:

• The order may be automatically canceled;
• A prepayment invoice may be canceled;
• The reservation for the items expires;
• NAILINFINITY is under no obligation to send a separate reminder regarding the expiration date.

8.7. After the reservation expires, the Items may be returned to general sale and sold to another Buyer.

8.8. If, after canceling an unpaid Order, the Buyer still wishes to purchase the Goods, a new Order must be placed.

8.9. The availability, price, promotion, or discount of the Goods as they were previously are not guaranteed for a new Order.

8.10. NAILINFINITY may extend the prepayment deadline by individual agreement with the Buyer, provided that such an agreement is reached before the original payment deadline expires.

8.11. If payment is received after an Order has been canceled and the Products are no longer available, NAILINFINITY will contact the Buyer to discuss a possible solution or refund the payment received.

9. DELIVERY

9.1. Detailed procedures for order preparation, delivery, receipt, transportation, non-standard shipments, and international deliveries are set forth in NAILINFINITY’s Delivery Terms.

9.2. The current standard shipping methods, countries, prices, and free shipping thresholds are specified in the NAILINFINITY Shipping Rates and/or during the checkout process.

9.3. The delivery price specified by the Buyer prior to the conclusion of the Contract or individually approved by the Buyer shall be binding for the specific Order.

9.4. If an Order requires non-standard, oversized, palletized, or other custom-calculated shipping, the shipment will not be sent at a higher price without the Buyer’s prior consent to such a price.

9.5. If NAILINFINITY offers more environmentally friendly shipping options and applicable laws and regulations require that the Buyer be informed of them, the relevant information is provided to the Buyer during the ordering process.

10. FREE SHIPPING

10.1. The current free shipping thresholds and the shipping methods applicable to them are listed in the NAILINFINITY Shipping Rates.

10.2. Unless otherwise specified in a particular offer, the order value required to qualify for free shipping is calculated after all applicable discounts have been applied and excluding shipping fees.

10.3. The free standard delivery offer does not apply to pallets, non-standard or oversized shipments, special handling, carrying in, carrying up, assembly, or installation, unless otherwise explicitly stated in the specific offer.

11. PICKING UP AN ORDER AT THE NAILINFINITY STORE

11.1. If pickup at a NAILINFINITY store is available for a specific Order, the Buyer may pick up the Item only after receiving notification that the Order is ready for pickup.

11.2. The pickup location for NAILINFINITY, unless otherwise specified in the specific Order:

174A Brīvības Street, Riga, Latvia.

11.3. From the date on which the Buyer is notified that the Order has been paid for or otherwise prepared for pickup, the Order will be stored for 14 calendar days, unless another period has been individually agreed upon.

11.4. For Prepaid Orders, the prepayment and product reservation periods specified in Section 8 of these Terms and Conditions apply prior to payment.

11.5. If the prepayment invoice is paid on time, the 14-calendar-day delivery period begins upon receipt of the notification that the Order is ready for pickup.

11.6. Failure to pick up a prepaid Order does not, in and of itself, constitute an exercise of the Consumer’s right of withdrawal.

11.7. If the Buyer is unable to pick up the Order within the specified time frame, the Buyer must contact NAILINFINITY before the deadline to agree on a possible extension or another delivery option.

12. FAILED DELIVERY OR FAILURE TO PICK UP A SHIPMENT

12.1. If delivery is not possible for reasons attributable to the Buyer—such as an incorrect address, incorrect contact information, failure to provide access, or failure to pick up the shipment— the NAILINFINITY Delivery Terms shall apply.

12.2. NAILINFINITY may require the Buyer to reimburse the actual, documented, and justified costs directly incurred as a result of a failed delivery caused by the Buyer’s actions or inaction, to the extent permitted by applicable laws and regulations.

12.3. NAILINFINITY does not impose arbitrary fines solely for the failure to pick up a shipment.

12.4. Failure to pick up a shipment does not, in and of itself, constitute a notice of the Consumer’s exercise of the right of withdrawal.

13. INSPECTION OF THE SHIPMENT UPON DELIVERY

13.1. The buyer must, to the extent that it is objectively and practically possible, inspect the condition of the shipment's outer packaging before confirming delivery.

13.2. If the packaging shows signs of tears, holes, deformation, crushing, moisture, signs of opening or resealing, or other symptoms of possible damage during shipping, the Buyer should, if possible:

• You must immediately notify the courier or the staff member at the pickup location;
• ask that the damage be noted on the delivery document or in the carrier's system;
• Before opening the package, take a photo or video;
• Keep both the outer and inner packaging;
• NAILINFINITY must be notified without undue delay.

13.3. If the damage is significant and the delivery service provider’s procedure allows it, the Buyer is advised not to accept the damaged shipment and to request that the reason for refusal be recorded as damage during transit.

13.4. Refusal to accept a visibly damaged shipment due to damage incurred during transit shall not be considered an exercise of the Consumer’s right of withdrawal.

14. HIDDEN DAMAGE CAUSED BY TRANSPORTATION

14.1. If the outer packaging is not visibly damaged at the time of delivery, but possible damage caused during shipping is discovered after opening the package, the Buyer must document the following as soon as possible:

• outer and inner packaging;
• protective materials;
• Placement of the product in the package;
• damage;
• shipping label;
• The product's serial number, if any.

14.2. The buyer must retain the packaging and other evidence relevant to the assessment of the claim, provided that retaining such evidence is reasonably possible.

14.3. If continued use of the Product may exacerbate the damage or make it more difficult to determine its cause, the Buyer must cease using the Product until the situation has been assessed.

15. CONSUMER COOPERATION IN THE EVENT OF TRANSPORT DAMAGE

15.1. The consumer must notify NAILINFINITY of any potential damage caused during shipping without undue delay, preferably on the same day the damage is discovered.

15.2. Providing information in a timely manner and preserving evidence is essential, as NAILINFINITY may have limited timeframes for filing a claim against the delivery service provider.

15.3. If the Consumer, without objective cause, fails to document an obvious defect or destroys objectively available evidence, this may make it difficult to prove when the defect occurred and what caused it.

15.4. Such circumstances may be taken into account in the factual and evidentiary assessment of a specific claim.

15.5. Failure to fulfill this obligation to cooperate does not, in and of itself, automatically revoke the Consumer’s rights as provided for in regulatory enactments, nor does it alter the allocation of the burden of proof as established by regulatory enactments.

16. B2B PURCHASE AUDIT

16.1. B2B Buyers should inspect the product, its contents, and the external condition of the shipment as soon as possible after receipt.

16.2. The B2B buyer must document any obvious damage caused during transit immediately upon delivery, if objectively possible.

16.3. If both parties to the Agreement are business entities, the provisions of the Commercial Code regarding the inspection of the Goods as soon as possible and the immediate notification of any defects discovered shall also apply.

16.4. If a B2B Buyer accepts the Goods without objection and without just cause, even though the relevant defect was obvious and reasonably detectable at the time of delivery, a claim filed at a later date may be rejected to the extent permitted by the Contract and applicable laws and regulations.

17. MISSING ITEM OR INCOMPLETE SET

17.1. If the Buyer discovers that the shipment is missing any of the Ordered Goods or components of the set, the Buyer must notify NAILINFINITY of this without undue delay.

17.2. NAILINFINITY may ask the Buyer to provide:

• a photo or video of the packaging;
• an image of the shipping label;
• Photos of products and packages;
• any other information reasonably necessary for the evaluation of the claim.

17.3. To evaluate a claim filed with NAILINFINITY, the following may be used: order fulfillment data, warehouse information, shipment weight, photos or videos of the packaging, carrier information, and other objective evidence.

17.4. A consumer's right to make a claim is not automatically forfeited simply because the missing item was not reported within 24 or 48 hours.

18. CONSUMER'S RIGHT OF WITHDRAWAL

18.1. In the cases provided for by law, the consumer has the right to withdraw from a distance contract within 14 calendar days without giving a reason.

18.2. The procedures for calculating the withdrawal period, notifying of withdrawal, returning the Goods, return shipping costs, inspection of the Goods, loss of value, and refund procedures are governed by NAILINFINITY’s Terms and Conditions Regarding the Exercise of the Right of Withdrawal.

18.3. NAILINFINITY provides the Consumer with a cancellation form in accordance with the procedure set forth in these Cancellation Terms.

18.4. NAILINFINITY: The use of the withdrawal form is not mandatory for the consumer.

18.5. Failure to pick up a shipment, failure to appear to receive an order, or simply refusing to accept an undamaged shipment does not, in and of itself, constitute a notice of exercise of the right of withdrawal.

19. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

19.1. The right of withdrawal does not apply in the exceptional cases specified in laws and regulations.

19.2. The fact that the Product falls under the category of cosmetics, manicure, pedicure, hairdressing, beauty care, or podiatry does not, in and of itself, constitute an exception to the right of withdrawal.

19.3. The health and hygiene exception applies only if the conditions set forth in the relevant laws and regulations are met in the specific case.

19.4. The fact that NAILINFINITY specifically orders a standard Product from a supplier or manufacturer based on the Consumer’s Order does not, in and of itself, make the Product a personalized Product.

19.5. If the right of withdrawal does not apply to a specific Product or service, NAILINFINITY will provide the Consumer with the necessary information regarding this before the Contract is concluded.

20. REFUND IN THE EVENT OF EXERCISING THE RIGHT OF WITHDRAWAL

20.1. If the right of withdrawal is exercised, the refund will be processed by NAILINFINITY in accordance with the procedures set forth in the Terms and Conditions regarding the exercise of the right of withdrawal and in applicable laws and regulations.

20.2. In the event of a valid withdrawal, the cost of the least expensive standard shipping method offered by NAILINFINITY will also be refunded, unless otherwise provided by law.

20.3. If the Consumer has chosen a more expensive shipping method, NAILINFINITY is not obligated to refund the portion of the additional cost that exceeds the cost of the least expensive standard shipping method.

20.4. NAILINFINITY may withhold the refund of the purchase price of the Goods until the Goods are received back or until the Consumer has provided proof of shipment of the Goods, whichever occurs first, unless otherwise provided by law.

21. SPECIAL OFFERS, SETS, AND GIFTS

21.1. Certain promotions, bundles, discount codes, and gifts may be subject to specific terms and conditions, which are disclosed to the Buyer before the Order is placed.

21.2. If a gift is provided on the express condition that it is only valid in conjunction with a specific purchase, in the event of a complete cancellation of that purchase, the gift must be returned along with the Goods, provided that this condition was properly communicated prior to the conclusion of the Contract.

21.3. In the event of a partial return of goods, the consequences of the specific promotion are assessed in accordance with the promotion’s terms and conditions and applicable laws and regulations.

21.4. NAILINFINITY does not impose an automatic penalty simply for exercising the right of withdrawal or failing to return a gift.

22. RETURNS OF B2B PURCHASES WITHOUT A DEFECT IN THE PRODUCT

22.1. The 14-day right of withdrawal applicable to consumers does not apply to B2B buyers.

22.2. A B2B Buyer may return Goods in accordance with the terms of the contract only if:

• such rights are explicitly provided for in the specific offer; or
• Returns must be agreed upon individually in writing with NAILINFINITY.

22.3. NAILINFINITY may establish the terms and conditions for the voluntary return of B2B Goods, including those regarding the timeframe, the condition of the Goods, the contents of the package, transportation, and costs associated with the return.

23. CONSUMER RIGHTS IN THE EVENT OF NON-CONFORMITY OF GOODS

23.1. NAILINFINITY is liable for any nonconformity with the Agreement existing on the date of delivery of the Goods that is discovered within the time period specified in the applicable laws and regulations.

23.2. The consumer has the right to file a claim regarding a Product that does not comply with the terms of the Agreement within two years from the date of delivery of the Product.

23.3. The consumer must file a claim within at least two months from the date on which the consumer discovered that the Goods do not comply with the terms of the Contract.

23.4. If a nonconformity of the Goods is discovered within one year after delivery of the Goods, the presumption established by law that the nonconformity existed at the time of delivery shall apply, except in cases provided for by law.

23.5. In the event of a defect, the consumer may exercise the remedies provided for in applicable laws and regulations, including, where appropriate, requesting repair or replacement of the Goods, a price reduction, or cancellation of the Contract.

23.6. Bringing Goods that do not comply with the terms of the contract into conformity for the Consumer shall be performed free of charge, to the extent provided for by law, including with respect to the necessary transportation, labor, and material costs.

23.7. A consumer’s claim regarding the nonconformity of the Goods must be submitted to NAILINFINITY as the Seller. NAILINFINITY may not require the consumer to contact only the manufacturer or a third-party service provider as a prerequisite.

24. WARRANTY, DIAGNOSTICS, SERVICE, AND REPAIRS

24.1. Detailed procedures regarding product nonconformity, diagnostics, warranties, paid service, and repairs are set forth in NAILINFINITY’s Warranty, Product Nonconformity, Service, and Repair Terms and Conditions.

24.2. The assessment of a consumer’s claim regarding a possible nonconformity of Goods, as provided for by law, does not in and of itself constitute a paid diagnostic service.

24.3. If, following an assessment of a legitimate claim, the Consumer requests specific paid diagnostics, preventive maintenance, or repairs that are not included in NAILINFINITY’s legal obligations, such paid services will be performed after the Buyer has been informed of the applicable price or the procedure for calculating the price, and upon the Buyer’s consent.

24.4. For B2B diagnostics, paid service, and repairs, you can use the NAILINFINITY Service and Repair Price List or an individual estimate.

25. COMMERCIAL WARRANTY

25.1. A commercial warranty is a voluntary, additional commitment made by the manufacturer, NAILINFINITY, or another warranty provider, separate from the consumer’s statutory rights.

25.2. The commercial warranty does not replace or limit the Consumer’s statutory rights regarding Goods that do not comply with the terms of the Contract.

25.3. The term of the commercial warranty, the warranty provider, the geographic coverage, and other terms and conditions are specified in the relevant commercial warranty document or in the product warranty information.

25.4. If NAILINFINITY or the manufacturer has provided the Consumer with a commercial warranty promise that is more favorable than the general provisions set forth in these Terms, the relevant binding commercial warranty promise shall apply.

26. PRODUCT WARRANTY AND SERVICE INFORMATION

26.1. For certain professional devices, NAILINFINITY can provide customized product warranty and service information, which may include:

• Product model;
• serial number;
• serial numbers of the components;
• date of purchase;
• the terms and conditions of the commercial guarantee;
• service or maintenance information;
• the manufacturer's instructions.

26.2. This information does not replace the Consumer's legal right to file a claim.

26.3. A general recommendation to perform preventive maintenance does not, in and of itself, automatically waive the Consumer’s statutory rights. When assessing whether a product is nonconforming, it may be relevant whether the failure to follow the manufacturer’s mandatory instructions or the buyer’s actions is causally linked to the specific defect.

27. CIRCUMSTANCES FOR WHICH NAILINFINITY IS NOT LIABLE

27.1. NAILINFINITY is not liable for damage or malfunctions to the extent that they occurred after the delivery of the Goods and are causally related, for example, to:

• mechanical damage;
• a fall, impact, or deformation;
• the ingress of liquid or an unauthorized substance into the Product;
• an improper electrical supply or connection;
• Use of the product contrary to the manufacturer's mandatory instructions;
• unauthorized repairs, disassembly, or modifications;
• the use of unsuitable accessories or supplies;
• normal wear and tear of parts during their intended use;
• any other action by the Buyer or a third party that caused the specific damage.

27.2. The fact that the Product has a mechanical or external defect does not, in and of itself, automatically nullify all of the Consumer’s rights. The causal relationship between the specific defect and the reported nonconformity must be assessed.

27.3. This section shall not be construed as a limitation on the Consumer's mandatory rights.

28. SERIAL NUMBERS AND PRODUCT IDENTIFICATION

28.1. NAILINFINITY has the right to record the model, serial number, lot number, or other identifier of the Goods sold.

28.2. In the event of a cancellation, non-conformity, warranty claim, service request, or return, NAILINFINITY may verify whether the returned Item matches the Item sold in the specific Order.

28.3. The return of other Goods, Goods belonging to other persons, or Goods with intentionally altered or incorrect identifiers shall not be considered a return of the Goods received under the specific Order or a return for service.

29. ORDER, DELIVERY, AND SERVICE RECEIPTS

29.1. NAILINFINITY may use evidence related to order fulfillment and claim evaluation, including:

• Order and payment information;
• warehouse order fulfillment information;
• serial numbers;
• photos or videos of the packaging, if any were taken;
• the weight and dimensions of the shipment;
• Delivery service provider information;
• service intake documents;
• diagnostic results;
• a photo or video showing the condition of the item;
• written communication between the parties.

29.2. Such data is used only for legally justified purposes and in accordance with applicable personal data protection regulations.

30. PAYMENT DISPUTES AND CHARGEBACKS

30.1. If the Buyer has a question regarding payment, an Order, non-receipt of Goods, a discrepancy, or a refund, NAILINFINITY asks the Buyer to first contact NAILINFINITY so that the situation can be evaluated and resolved.

30.2. Disputing a payment with a bank or payment service provider does not, in and of itself, nullify the rights and obligations of the parties arising from the Agreement and applicable laws and regulations.

30.3. In the event of a payment dispute, NAILINFINITY has the right to submit to the payment service provider legally admissible evidence regarding the Order, delivery, receipt, refund, or communication between the parties.

30.4. This section does not limit the Buyer’s rights to use lawful payment protection or dispute resolution mechanisms.

31. PREVENTION OF FRAUD AND MALICIOUS ACTIVITIES

31.1. NAILINFINITY has the right to conduct reasonable checks to prevent fraudulent Orders, payment abuse, the use of third-party payment methods, the substitution of goods during the return process, and other unlawful transactions.

31.2. If, prior to the conclusion of the Agreement, there are objectively justified suspicions of fraud or unlawful conduct, NAILINFINITY may suspend the processing of the Order, request reasonable additional information, or refuse to accept the Order.

31.3. Upon the conclusion of the Agreement, NAILINFINITY shall act in accordance with the Agreement and applicable laws and regulations.

31.4. Security checks must not be used to unjustifiably deny a consumer the rights provided for in laws and regulations.

32. PRODUCT SAFETY, SAFETY NOTICES, AND RECALLS

32.1. The buyer must follow the safety, usage, storage, maintenance, and disposal instructions included with the product.

32.2. If NAILINFINITY receives information regarding a safety risk associated with a Product, a recall, or another significant safety issue, NAILINFINITY may contact the Buyer using the contact information provided in the Order.

32.3. Upon receiving a safety or recall notice, the Buyer must follow the safety instructions provided therein, including, if necessary, immediately ceasing use of the Product.

32.4. In the event of a safety recall or corrective action, the Buyer’s rights are protected in accordance with applicable laws and regulations.

33. B2B BUYER RESALE

33.1. A B2B Buyer who purchases Goods for resale is responsible for ensuring that its subsequent sales activities comply with applicable laws and regulations.

33.2. A B2B Buyer may not alter, remove, or obscure the mandatory safety information, labeling, traceability information, or other elements required by law on the Goods.

33.3. If there are specific restrictions on the distribution, storage, use, or professional sale of the Product, the B2B Buyer must comply with them.

34. LIABILITY

34.1. Each party is liable for any failure to perform or improper performance of its obligations under this Agreement, in accordance with this Agreement and applicable laws and regulations.

34.2. NAILINFINITY shall not be liable for losses to the extent that they are caused by the Buyer’s unlawful, improper, or negligent conduct.

34.3. In B2B transactions, compensation for losses—to the extent permitted by law—is assessed based on the specific violation, causation, foreseeability, and factual evidence.

34.4. Nothing in these Terms and Conditions excludes or limits liability that may not be excluded or limited under applicable laws and regulations.

34.5. This section does not limit the Consumer's statutory rights.

35. FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES

35.1. A party shall not be liable for any delay in or failure to perform its obligations to the extent that such delay or failure is caused by an extraordinary, unforeseeable circumstance that was objectively unavoidable for that party.

35.2. Depending on the specific situation, such circumstances may include significant transportation disruptions, natural disasters, acts of war, prohibitions imposed by government authorities, widespread infrastructure disruptions, strikes, or other comparable extraordinary circumstances.

35.3. The party that becomes aware of such a circumstance shall, to the extent possible, inform the other party of any material impact on the performance of the Agreement.

35.4. This section does not preclude the Consumer’s rights in cases where laws and regulations provide for the right to set an additional performance deadline, to rescind the Contract, or to exercise another legal remedy.

36. PROCESSING OF PERSONAL DATA

36.1. Personal data is processed in accordance with the NAILINFINITY Privacy Policy and applicable personal data protection laws and regulations.

36.2. Separate consent is not required for the processing of personal data necessary to fulfill an order if the legal basis for the data processing is the performance of a contract, compliance with a legal obligation, or another applicable legal basis.

36.3. If the laws and regulations require the Buyer’s consent for a specific type of personal data processing—for example, in certain direct marketing cases—such consent is requested separately.

36.4. The use of non-essential cookies and similar technologies is governed by the NAILINFINITY Cookie Policy and the consent solution used on the Website.

37. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

37.1. The content published on the NAILINFINITY websites, including text, design, photographs, graphics, logos, product descriptions, and other protected elements, may be the intellectual property of NAILINFINITY or third parties.

37.2. The use of the website's content for commercial purposes, as well as its reproduction or distribution, is prohibited without the copyright holder's permission, except as provided for by law.

37.3. Use of the Website does not, in and of itself, grant the Buyer any ownership or licensing rights to the intellectual property of NAILINFINITY or third parties, except as necessary for the normal use of the Website.

38. COMPLAINTS AND PETITIONS

38.1. A customer with a question, complaint, or claim may contact NAILINFINITY:

E-pasts: info@nailinfinity.eu
Address: Brīvības Street 174A–8, Riga, LV-1012, Latvia.

38.2. To ensure that the matter is handled as efficiently as possible, the Buyer is advised to provide the order or invoice number, a description of the situation, and, if necessary, to attach any available evidence.

38.3. The consumer’s written submission shall be reviewed, and a written response shall be provided within 15 business days of the date of receipt of the submission, unless an agreement on the fulfillment of the claim or an alternative solution has been reached within that period.

38.4. If, for objective reasons, it is not possible to provide a response within 15 business days, NAILINFINITY shall, without undue delay, inform the Consumer in writing of the reason for the delay, justify the need for an extension, and specify a reasonable timeframe within which a response will be provided.

38.5. A written consumer complaint submitted electronically does not require a physical signature.

39. DISPUTE RESOLUTION

39.1. The parties shall first attempt to resolve any dispute through negotiation.

39.2. If a dispute between the Consumer and NAILINFINITY cannot be resolved through negotiation, the Consumer may use the out-of-court dispute resolution mechanisms provided for in applicable laws and regulations.

39.3. In accordance with applicable laws and regulations, the consumer may file a complaint with the Consumer Rights Protection Center (PTAC) and, if applicable, with the Consumer Dispute Resolution Commission.

39.4. These Terms and Conditions do not limit the Consumer’s right to bring a claim before a competent court or to use other legal remedies provided for by law.

40. APPLICABLE LAW AND CROSS-BORDER TRANSACTIONS

40.1. These Terms and Conditions and the Agreement are governed by the laws of the Republic of Latvia, unless otherwise provided by applicable law.

40.2. If the Consumer’s permanent residence is in another country and NAILINFINITY directs its commercial activities toward that country, the choice of Latvian law does not deprive the Consumer of the protection afforded by the mandatory legal provisions of the country where the Consumer has their permanent residence.

40.3. In an international transaction, mandatory consumer protection, tax, import, or other legal provisions of a specific country may also apply.

41. DEBTS, EXPENSES, AND SETOFFS

41.1. The buyer is obligated to pay the amounts specified in the Contract within the stipulated time limits.

41.2. If, as a result of the Buyer’s actions, NAILINFINITY incurs actual, documented, and legally recoverable additional costs, NAILINFINITY may demand reimbursement for such costs in the amount provided for by law.

41.3. NAILINFINITY shall not impose arbitrary penalties or administrative fees on the Consumer that are not provided for in the Agreement or in applicable laws and regulations.

41.4. The set-off of mutual claims is carried out only to the extent and in the manner permitted by applicable laws and regulations or by agreement between the parties.

42. REVISIONS AND AMENDMENTS TO THE REGULATIONS

42.1. The version of the Terms and Conditions that was in effect at the time the Agreement was entered into shall apply to that Agreement.

42.2. NAILINFINITY may amend these Terms with respect to Agreements to be entered into in the future.

42.3. The new version of the Regulations takes effect on the date specified therein.

42.4. Subsequent amendments to the Terms and Conditions do not, in and of themselves, alter or worsen the terms of an Agreement that has already been concluded, unless the Buyer has consented to the changes in a legally permissible manner or unless laws and regulations provide otherwise.

43. STORING INFORMATION ON A PERMANENT MEDIUM

43.1. NAILINFINITY provides the Consumer with confirmation of the distance contract and the information required by law on a durable medium, in the scope and within the timeframe prescribed by applicable laws and regulations.

43.2. A durable medium may be, for example, an email sent to the Consumer or a document that the Consumer can store, use, and reproduce in an unaltered form.

43.3. If applicable laws and regulations require the Consumer to provide information regarding the right of withdrawal and a withdrawal form on a durable medium, NAILINFINITY shall provide this information in accordance with the relevant requirements.

43.4. NAILINFINITY may retain information regarding the version of the Terms and Conditions and other contractual documents applicable at the time a specific Order is placed, so that, if necessary, the terms applicable to that specific Agreement can be determined.

44. LANGUAGE VERSIONS

44.1. The NAILINFINITY Terms and Conditions may be available in multiple languages, depending on the specific language or country version of the Website.

44.2. NAILINFINITY strives to ensure that the content of the various language versions is essentially equivalent.

44.3. The language version of the Terms and Conditions made available to the Buyer during the process of placing the relevant Order is also significant for the conclusion of the contract.

44.4. The Latvian-language version is the reference version of the NAILINFINITY document source and its interpretation; however, this provision cannot:

• to deprive the consumer of their mandatory rights;
• to invalidate a binding promise that is more favorable to the consumer in that particular transaction;
• prevent the Consumer from reasonably relying on information provided to the Consumer in the language intended for the Consumer at the time the transaction was concluded.

45. ADOPTION OF REGULATIONS

45.1. Before the Order is finally submitted, the Buyer is given the opportunity to review these Terms and Conditions and the Contract information contained therein or related thereto.

45.2. By placing an Order, the Buyer confirms that they have read and understood the NAILINFINITY Terms of Use and Distance Selling Terms applicable to the Order, including the references therein to NAILINFINITY’s Delivery Terms, the Terms Regarding the Exercise of the Right of Withdrawal, and the provisions on warranties, non-conformity of goods, service, and repairs.

45.3. Acceptance of these Terms and Conditions does not constitute a waiver by the Buyer of any rights that the Consumer cannot waive under applicable laws and regulations.

45.4. Separate consent to the processing of personal data is required only in cases where the legal basis for processing the data subject’s personal data is consent.

46. ORDER WITH A PAYMENT OBLIGATION

46.1. If placing an Order results in an obligation for the Consumer to make a payment, the final confirmation step for the Order on the Website is designed so that the Consumer’s obligation to pay is clear and unambiguous.

46.2. Prior to this action, the Consumer is provided, clearly and unambiguously, with the information required by law, which must be visible immediately before the Order is placed.

46.3. The applicable delivery restrictions and available payment methods are indicated on the website no later than at the beginning of the ordering process.

47. FINAL PROVISIONS

47.1. If any provision of these Terms becomes invalid or unenforceable, in whole or in part, this shall not affect the validity of the remaining provisions of these Terms.

47.2. In place of an invalid provision, the requirements of the applicable laws and regulations and an interpretation of the Agreement that, to the extent possible, corresponds to the legally permissible purpose of the provision in question shall apply.

47.3. The fact that NAILINFINITY does not immediately exercise a right provided for in the Agreement in a specific case shall not, in and of itself, be considered a waiver of that right in the future, unless otherwise provided by law.

47.4. These Terms and Conditions shall be interpreted in conjunction with the specific documents applicable to the relevant Order and the pre-contractual information provided on a case-by-case basis.

48. CONTACT INFORMATION

SIA NAIL infinity
Registration No. 40203128148
VAT Registration No. LV40203128148

Legal address:
174A–8 Brīvības Street
Riga, LV-1012
Latvia

E-pasts: info@nailinfinity.eu
Phone / WhatsApp: +371 26226611